On this page
Sign in to Clearline LIMS and reset your password
Use this guide when you need to open your Clearline LIMS tenant, sign in, or recover access after a forgotten password, expired password, or locked account.
Prerequisites#
- Your lab has given you the tenant URL for Clearline LIMS.
- Your account has been created by a lab administrator or Clearline Support.
- If your lab uses SSO, your organization account is active and allowed to access Clearline LIMS.
Sign in#
- Open the tenant URL provided by your lab.
- Enter your username or email address.
- Enter your password, or choose your organization sign-in option if your lab uses SSO.
- Select Sign in.
- Confirm that you land on the dashboard or the first page assigned to your role.
Reset your password#
- On the sign-in page, select Forgot password or Reset password if that option is available for your tenant.
- Enter the email address connected to your Clearline LIMS account.
- Open the reset email and follow the link before it expires.
- Create a new password that matches your lab's password rules.
- Return to the sign-in page and sign in with the new password.
If you do not receive a reset email#
- Check that you entered the same email address your lab uses for your account.
- Check spam, quarantine, and company filtering folders.
- Ask your lab administrator to confirm that your account is active.
- Contact Clearline Support if your administrator cannot restore access.
SSO sign-in notes#
If your lab uses SSO, password reset may happen through your organization's identity provider instead of Clearline LIMS. In that case, contact your IT team for password or MFA issues, and contact Clearline Support only after IT confirms your organization account can reach the Clearline LIMS application.
See also#
Need help?#
If the workflow does not match what you see in your tenant, contact Clearline Support with your tenant name, affected page, what you expected, and what happened.