Need tenant-specific help? Prepare a safe support request.Do not submit sample, client, patient, credential, report, or other regulated data

Clearline LIMS configuration guides

On this page

Configuration controls what users see during intake, analysis, review, reporting, exports, and integrations. Small setup changes can affect regulated deliverables, so use self-service configuration only where your role and SOP allow it.

Configuration areas#

What your team can manage#

Use Users & Access to maintain ordinary users and approved group membership. Contact Clearline for new report templates, major workflow changes, integration mappings, identity configuration, data migrations, regulatory wording, or changes that require managed configuration or validation.

When in doubt, open a Clearline Support ticket before changing setup that affects sample identity, result interpretation, QC decisions, or customer deliverables.

Setup change checklist#

  1. Identify the workflow affected by the change.
  2. Confirm who approved the change under your lab SOP.
  3. Review any downstream reports, exports, imports, and integrations.
  4. Make the change in the correct tenant and record the reason.
  5. Check the affected workflow according to your lab's approved change process before relying on the new setup.
  6. Notify affected users before relying on the new setup.

Support escalation#

Open a Clearline Support ticket for setup changes that require Clearline-managed configuration, report/template work, integration mapping, identity coordination, or uncertainty about downstream impact.