Introduction

ClarkTech Media (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Clearline LIMS software and website.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact information
Organization name and laboratory information
Account credentials and authentication data
Laboratory data, sample information, and test results
Payment and billing information
Communications with our support team

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends and usage
Detect, prevent, and address technical issues

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate data
Deletion of your personal information
Data portability
Objection to processing

GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contractual necessity, or your consent.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, delete your personal information, and opt-out of the sale of your personal information (we do not sell personal information).

Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@clearlinelims.com